Privacy Policy

Last updated: November 15, 2025

Introduction

Welcome to VetPet AI. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect via the Application depends on the content and materials you use, and includes:

  • Personal Data: Personally identifiable information, such as your name, and email address, that you voluntarily give to us when you register with the Application.
  • Derivative Data: Information our servers automatically collect when you access the Application, such as your IP address, your browser type, and your operating system.
  • Firebase: We use Firebase for authentication, database, and storage services. As such, Firebase may collect information as described in their privacy policy.
  • Chat and Uploaded Data: We collect the information you provide during your chats with our AI assistant, including any text and files you upload for analysis, to provide and improve the service.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Application to:

  • Create and manage your account.
  • Provide you with the AI veterinary assistant services.
  • Improve our Application and services.
  • Monitor and analyze usage and trends to improve your experience with the Application.
  • Respond to your comments and questions and provide customer service.

Disclosure of Your Information

We do not share your personal information with third parties except as described in this Privacy Policy. We may share information about you in certain situations, including:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, hosting services, and AI model providers.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us.